Refund policy

REFUND AND RETURN POLICY

Effective July 29, 2026

FINAL-SALE POLICY

Due to the personal-use nature of our products and our inability to verify that returned products remain unused, uncontaminated, and safe to resell, all Body Oil Nupe products are final sale.

We do not accept returns, exchanges, or refunds for:

• Scent preference or change of mind
• Differences in personal skin chemistry
• Differences in perceived fragrance strength or longevity
• Products that have been opened, tested, or used
• Claims submitted outside the reporting period described below

Please carefully review the product description and fragrance information before completing your purchase.

DAMAGED, DEFECTIVE, MISSING, OR INCORRECT ITEMS

If your order arrives damaged, leaking, defective, incomplete, or incorrect, submit a request through the Contact Form on our website within three calendar days of delivery.

Your request must include:

• Your order number
• A description of the problem
• Clear photographs of the product and label
• Photographs of the shipping package, shipping label, and packing materials

Please keep the product and all original packaging until your claim has been reviewed. Do not return or discard an item unless instructed to do so by Body Oil Nupe.

APPROVED CLAIMS

After reviewing an eligible claim, Body Oil Nupe will normally provide a replacement at no additional product or shipping cost.

If a replacement is unavailable, we may issue a refund to the original payment method. No restocking fee will be charged for an approved damaged, defective, missing, or incorrect-item claim.

We may request additional information or require the product to be returned before approving a replacement or refund. Do not mail a product back without authorization and return instructions from Body Oil Nupe. Unauthorized returns will not be accepted.

PACKAGES MARKED AS DELIVERED

If tracking shows that your package was delivered but you cannot locate it:

• Check the delivery area, mailbox, and surrounding property
• Ask household members or neighbors whether they received it
• Contact USPS or the carrier shown in your tracking information
• Submit a request through our Contact Form within three calendar days of the delivery scan

A carrier delivery scan does not automatically qualify an order for a replacement or refund. Body Oil Nupe will review the available tracking information and circumstances of each claim individually.

ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel an order, contact us as soon as possible through the Contact Form.

We will make a reasonable effort to assist, but changes and cancellations are not guaranteed after order processing begins. An order cannot be changed or canceled after it has been fulfilled.

CLAIM REVIEW

Body Oil Nupe reserves the right to limit or deny claims that:

• Are incomplete or lack requested documentation
• Are submitted outside the applicable reporting period
• Conflict with the order or carrier tracking records
• Show signs of misuse, repeated abuse, or suspected fraud

Nothing in this policy limits any customer rights that cannot legally be excluded.

For questions or eligible order issues, submit a request through the Contact Form on the Body Oil Nupe website. Include your order number and all requested photographs to help us review your claim promptly.