Shipping policy

SHIPPING POLICY

Effective July 29, 2026

WHERE WE SHIP

Body Oil Nupe currently ships to valid addresses within the United States only. We do not currently offer international shipping.

ORDER PROCESSING

Orders are normally processed within one to two business days after payment is confirmed.

Business days exclude weekends and federal holidays. Processing may take longer during holidays, unusually high order volume, severe weather, carrier disruptions, or other circumstances outside our reasonable control.

Order-processing time is separate from carrier transit time and begins after your order is successfully placed and payment is confirmed.

SHIPPING CARRIERS

USPS is our primary shipping carrier. Body Oil Nupe may use another carrier when shipping volume, destination, service availability, delivery performance, or pricing makes another option more appropriate.

The carrier used for an order may differ from the shipping method or service level previously used for another order.

SHIPPING COSTS AND DELIVERY ESTIMATES

Available shipping methods and charges are calculated and displayed during checkout.

Delivery estimates begin after the carrier accepts the package. Any delivery date displayed at checkout, in tracking information, or by the carrier is an estimate and is not guaranteed.

Body Oil Nupe is not responsible for carrier delays caused by weather, holidays, transportation disruptions, incorrect addresses, or other circumstances outside our reasonable control. However, we will make a reasonable effort to help customers review unusually delayed shipments.

TRACKING INFORMATION

Tracking information will be provided when available after your order has been fulfilled.

Please allow time for the carrier to scan the package and update its tracking system. Tracking information may not update immediately after a shipping notification is sent.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an error, submit a request through our Contact Form as soon as possible. We will make a reasonable effort to assist, but address changes are not guaranteed after order processing begins and cannot be made after the package has been accepted by the carrier.

Body Oil Nupe is not responsible for packages delayed, lost, or returned because of an incorrect, incomplete, or undeliverable address supplied by the customer.

If a package is returned to Body Oil Nupe because of an incorrect or incomplete address, refused delivery, or unsuccessful delivery attempt, the customer may be responsible for additional shipping charges before the order can be resent. Original shipping charges are nonrefundable unless the problem resulted from an error by Body Oil Nupe.

DELAYED OR LOST PACKAGES

If tracking shows an unusual delay or stops updating, contact the carrier first and then submit a request through our Contact Form.

Body Oil Nupe will review the available tracking information and may assist with a carrier inquiry or claim. A replacement or refund is not automatic and will depend on the carrier’s records, confirmation of loss, and the circumstances of the order.

PACKAGES MARKED AS DELIVERED

If tracking shows that your package was delivered but you cannot locate it:

• Check the delivery area, mailbox, and surrounding property
• Ask household members or neighbors whether they received it
• Contact USPS or the carrier identified in your tracking information
• Submit a request through our Contact Form within three calendar days of the delivery scan

A carrier delivery scan does not automatically qualify an order for a replacement or refund. Body Oil Nupe will review each claim individually using the available tracking information and supporting documentation.

DAMAGED, DEFECTIVE, MISSING, OR INCORRECT ITEMS

If your order arrives damaged, leaking, defective, incomplete, or incorrect, submit a request through our Contact Form within three calendar days of delivery.

Include your order number, a description of the issue, and clear photographs of the product, shipping package, shipping label, and packing materials.

Eligible claims are handled according to our Refund and Return Policy.

ORDER CHANGES AND CANCELLATIONS

Submit a request through our Contact Form as soon as possible if you need to change or cancel an order.

We will make a reasonable effort to assist, but changes and cancellations are not guaranteed after processing begins. Orders cannot be changed or canceled after fulfillment.

CONTACT US

For questions about shipping or delivery, submit a request through the Contact Form on the Body Oil Nupe website and include your order number.