Shipping policy

Shipping Policy for Body Oil Nupe, LLC

At Body Oil Nupe, LLC, we are committed to providing a seamless shopping experience, ensuring that your orders are handled with care and delivered in a timely manner. Below are the details of our shipping policy:

Order Processing & Delivery

  • All orders are processed within 1-3 business days of receipt.
  • Delivery typically takes 5-7 business days, depending on your location. Please note that during peak seasons or unforeseen circumstances, slight delays may occur.
  • Currently, we ship to the United States and Canada only.

Shipping Costs

  • Shipping costs will be calculated at checkout based on your order and location.
  • For damaged or defective products, return shipping costs are covered by Body Oil Nupe.

Returns & Exchanges

We understand that accidents happen, especially with liquid products. To ensure customer satisfaction, we offer a flexible return policy:

  • Returns are accepted for products that arrive broken or damaged.
  • You must notify us of any issues within 3 days of delivery.
  • To initiate a return, please contact our customer service team via the contact form on our website. Provide your order number and a detailed description of the issue.

Replacement & Restocking

  • For orders under $25: We will ship replacement products at no additional cost.
  • For orders over $25: A 10% restocking fee will apply to cover shipping costs for replacement items.
  • Refunds, if applicable, will be issued to your original payment method, minus any restocking fees.

Quality Assurance

At Body Oil Nupe, we take pride in our products' quality. All products are carefully inspected before shipping to ensure they meet our high standards.

Customer Support

If you have any questions, concerns, or need further assistance, our dedicated customer service team is here to help. You can reach us through the contact form on our website. For further inquiries, our mailing address is listed on the site for your convenience.

Thank you for choosing Body Oil Nupe, LLC. We are dedicated to delivering products that elevate your self-care routine and enhance your everyday experiences.